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ServiceNow is a cloud computing company that provides various IT services and management solutions. One of its most prominent offerings is the ServiceNow CIS-HAM (Certified Implementation Specialist – Hardware Asset Management) exam, which is designed to test individuals’ knowledge and skills in implementing and managing hardware assets using ServiceNow.

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ServiceNow is a cloud-based platform that provides enterprise-level services to businesses of all sizes. It is a powerful tool that can help organizations streamline their operations and improve their overall efficiency. With its growing popularity, more and more businesses are seeking professionals who are skilled in using the platform to manage their IT assets. The ServiceNow CIS-HAM (Certified Implementation Specialist - Hardware Asset Management) Certification Exam is designed to recognize these professionals.

ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions (Q68-Q73):

NEW QUESTION # 68
What three areas of data quality does the CMDB Health Dashboard focus on? (Choose three.)

A. Conciseness
B. Configuration
C. Compliance
D. Conformity
E. Completeness
F. Correctness

Answer: C,E,F

Explanation:
* The CMDB Health Dashboard is a tool that monitors and reports the health of the Configuration Management Database (CMDB) data based on four key performance indicators (KPIs): completeness, compliance, correctness, and relationship accuracy12.
* Completeness measures the percentage of configuration items (CIs) that have the required and recommended attributes populated12.
* Compliance measures the percentage of CIs that adhere to predefined regulatory requirements, internal governance, and certificates12.
* Correctness measures the percentage of CIs that pass the predefined data integrity rules, such as identification rules, orphan CI rules, and stale CI rules12.
* Relationship accuracy measures the percentage of CIs that have the expected relationships with other CIs12.
* The CMDB Health Dashboard focuses on the first three areas of data quality: completeness, compliance, and correctness12. These areas are also reflected in the overall CMDB health score, which is calculated as the weighted average of the three KPIs12.
* The other options, configuration, conciseness, and conformity, are not the areas of data quality that the CMDB Health Dashboard focuses on12.
* Configuration is the process of defining and managing the characteristics of CIs, such as their attributes, relationships, dependencies, and status3.
* Conciseness is the quality of being clear and brief, without unnecessary words or details4.
* Conformity is the quality of being consistent with a set of rules, standards, or expectations5.
References: 1: How do I use the CMDB health dashboard? 2: CMDB Health Dashboard Score Card Explained. 3: Configuration management 4: Conciseness 5: Conformity

NEW QUESTION # 69
Select the three main components of the data certification process. (Choose three.)

A. Create the certification schedule
B. Create the certification filter
C. Certify the certification
D. Run the certification
E. Assign the certification tasks

Answer: A,B,C

NEW QUESTION # 70
When a hardware asset is retired (e.g., a server), what happens to any existing software allocations on that asset?

A. The software allocations remain with the hardware asset and need to be reclaimed manually.
B. The behavior is controlled by the configurable system property glide.ham.retire_sw().
C. The behavior is controlled by the configurable system property glide.ham.retire_reclaim_sw().
D. The software allocations are removed from the asset, but not returned to inventory.
E. The software allocations are automatically returned back into inventory.

Answer: C

Explanation:
According to the ServiceNow Hardware Asset Management documentation1, when a hardware asset is retired, the system property glide.ham.retire_reclaim_sw() determines whether the software allocations on that asset are automatically reclaimed or not. If the property is set to true, the software allocations are returned to the inventory. If the property is set to false, the software allocations remain with the hardware asset and need to be reclaimed manually. Reference: 1: Hardware Asset Management - ServiceNow2

NEW QUESTION # 71
How can you automate the replenishment of stock levels?

A. Transfer Rules
B. Transfer Orders
C. Stock Rules
D. Stock Filters

Answer: D

NEW QUESTION # 72
What is the preferred method of parsing in the Transform/Compose step of an event rule?

A. Python
B. sed/awk
C. JavaScript
D. Regex

Answer: D

Explanation:
Once a catalog item has been requested, the mechanism that determines the approvals and tasks that are triggered in the application is the flow12.
A flow is a graphical representation of a business process that consists of one or more actions, such as approvals, tasks, notifications, scripts, etc., that are executed based on certain conditions and triggers12.
A flow can be associated with a catalog item to define the fulfillment process for that item, such as who needs to approve it, what tasks need to be performed, and what notifications need to be sent12.
A flow can be created and managed using the Flow Designer, a low-code development tool that allows users to design and test flows without writing any code12.
A flow can be activated or deactivated, versioned, and published to make it available for use12.
A flow can be monitored and debugged using the Flow Execution Details and the Flow Logs12. References:
Flow Designer
Service Catalog Request Fulfillment

NEW QUESTION # 73
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